Cancellation, Return & Refund Policy
Return window: 7 days from delivery.
To request a return, email sageware.in@gmail.com within 7 days of delivery and include your order number, reason for return, and relevant photos or video.
Return eligibility
- The product must be unused, unwashed and in its original condition.
- Original packaging, labels, accessories and invoice must be included.
- Returns must be approved by Sageware before being sent back.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery with clear photos or an unboxing video showing the product and packaging. After verification, we will arrange an appropriate replacement, return or refund.
Non-returnable items
Used, washed, altered or damaged-after-delivery products; items missing packaging or accessories; and products that cannot be returned for hygiene or safety reasons are not eligible unless they arrived damaged, defective or incorrect.
Refunds
Approved refunds are initiated after the returned item is received and inspected. Prepaid-order refunds are sent to the original payment method. COD-order refunds may require bank or UPI details. Processing time can vary by bank or payment provider.
The ₹50 COD handling fee is non-refundable once an order has been dispatched. Original or return shipping costs, if any, are refundable only when the product received was damaged, defective or incorrect.
Cancellations
Contact us as soon as possible to request cancellation. Orders that have already been dispatched cannot be cancelled and will be handled under this return policy.
Contact
Email: sageware.in@gmail.com
Address: Building no 54, Metro View Residence, Sector 11, Dwarka, New Delhi 110075, India.